Help Center

Support

Questions, billing issues, or something not working? We're here to help.

Email us — we typically reply within 24 hours.

Frequently asked

How do the free generations work?

Every new account gets 5 free generations — no card required. Build your model and generate right away. Upgrade anytime to unlock unlimited scenes and higher resolutions.

How do I manage or cancel my plan?

Open Billing from your dashboard to upgrade, downgrade, or cancel. Cancellations take effect at the end of the current billing period, and you keep access until then.

I didn't receive my verification code.

Check your spam folder and confirm the email address is correct. You can request a new code from the verification screen. Still stuck? Email us and we'll verify you manually.

Is my content private?

Yes. We don't train our models on your uploads or generated content, and we don't sell your data. See our Privacy Policy for details.

What's allowed on the platform?

Review our Content Policy for what you can and can't create. In short: adults only, your own likeness or properly licensed inputs, and no illegal content.

Still need help?

Reach out at support@vynixflow.com with your account email and a description of the issue. Screenshots help us resolve things faster.